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Shipping policy
Shipping Policy
Thank you for shopping with Emoniva. We aim to make the shipping process clear and straightforward.
Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.
Once your order has been dispatched, you will receive shipping or tracking information when available.
Shipping Rates
Shipping costs, when applicable, are calculated and displayed at checkout before payment.
From time to time, Emoniva may offer free shipping or promotional shipping rates. Any applicable requirements will be displayed on our website or during checkout.
Estimated Delivery
Estimated delivery times depend on the destination, shipping method, carrier, and product availability.
Any delivery estimate provided on our website, at checkout, or in an order confirmation is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Multiple Packages
In some cases, items from the same order may be shipped separately.
If this occurs, you may receive multiple packages or tracking numbers. You will not be charged additional shipping fees solely because your order is divided into multiple shipments unless clearly disclosed before purchase.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information.
If you notice an error in your address after placing an order, please contact us immediately at gladiswadley8039@hotmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delivery Delays
Occasional delays may occur due to carriers, customs, severe weather, peak shopping periods, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact our support team and we will assist you with available tracking information.
Customs, Duties and Taxes
International orders may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country.
Where such charges are not collected during checkout, they may be payable by the recipient.
Customers are responsible for understanding any import requirements applicable in their destination.
Lost or Missing Packages
If tracking indicates that your package has not arrived within a reasonable period, contact us at gladiswadley8039@hotmail.com.
We will review the tracking information and assist you in determining the appropriate next steps.
If tracking shows an order as delivered but you cannot locate it, please check the delivery location, household members, neighbours, or local carrier before contacting us.
Contact
For shipping-related questions, please contact:
Please include your order number whenever possible.