Refund policy

Return & Refund Policy

At Emoniva, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, your item must be:

Unworn, unused, and in its original condition, with all original tags and packaging attached.

Items that show signs of wear, washing, alteration, damage caused after delivery, or missing tags may not be eligible for return.

To request a return, please contact us at gladiswadley8039@hotmail.com with your order number and reason for return.

Please do not send an item back before contacting us and receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at gladiswadley8039@hotmail.com and include your order number and clear photographs of the item.

We will review the issue and provide an appropriate solution.

Change-of-Mind Returns

Eligible change-of-mind returns may be accepted within the return period provided the item remains unused and in its original condition.

Unless the product is faulty, defective, incorrectly described, or otherwise covered by applicable consumer law, customers may be responsible for return shipping costs.

Swimwear and Hygiene-Sensitive Items

For hygiene reasons, swimwear and other hygiene-sensitive items may only be returned for change of mind if they are unworn and all hygiene seals, protective liners, tags, and original packaging remain intact.

This restriction does not limit any rights you may have in relation to faulty or defective products under applicable consumer law.

Non-Returnable Items

Gift cards and items that cannot be returned for hygiene or safety reasons after being opened or used are generally not eligible for change-of-mind returns.

Any statutory rights relating to faulty, defective, unsafe, or incorrectly described goods remain unaffected.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank, card provider, or payment provider to process and display the refund.

Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.

Exchanges

If you would like a different size, colour, or item, please contact us at gladiswadley8039@hotmail.com.

Availability of replacement items cannot be guaranteed.

Consumer Guarantees

Nothing in this policy is intended to exclude or limit any rights or remedies available to you under the Australian Consumer Law or any other applicable consumer protection legislation.

For questions regarding returns or refunds, contact:

Email: gladiswadley8039@hotmail.com